In this Privacy Policy, 'Audi', ‘we’, ‘our’ or ‘us’ refers to Audi Australia Retails Operations Pty Ltd (ACN 127 270 400) trading as Audi Centre Sydney.

Audi may hold and collect the following personal information about you:

• contact information and identification such as your name, date of birth, telephone number(s), email address(es), residential and/or business address(es), ABN, demographic information (such as postcode, age, gender) and driver’s licence details;
• payment details (such as account or credit card details) and payment-related information in connection with your purchase of our products and/or services;
• vehicle warranty and servicing details, affiliates or third parties including vehicle registration, vehicle purchase details, service appointment bookings, vehicle service and repair history (including in relation to warranty, repairs and recalls, if applicable), geo-location data and data collected as a result of on-board vehicle telematics, including but not limited to Audi Connect;
• your preferences for receiving marketing communications and market research surveys;
• information collected through the myAudi, Audi Connect Plus and Audi Connect Plug and Play Services (as introduced and amended from time to time);
• information collected from marketing campaigns, product research, customer surveys, your interactions with Audi including via social media, or publicly available information that you post or publish; and
• any other relevant information.

If you apply for a job with Audi or are an employee, contractor or consultant we may collect, for example, your full name, contact details (including address, phone number and email address), job title, passport details, employment history and education details, names and contact details of referees, next of kin details (in the event of an emergency) and superannuation fund and Tax File Number details.

If you choose not to provide us with your personal information, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

Sensitive information: We will only collect sensitive information about you with your consent (unless we are otherwise allowed or required by law to collect that information). Sensitive information includes information about, for example, your health, race, ethnic origin and religious beliefs.

Providing someone else’s personal information: If you provide us with personal information about another person (such as a joint vehicle owner or authorised driver or contact person), please tell them about this Privacy Policy so they are aware that you have provided their information to us and that they can read this Privacy Policy to understand how their information will be handled.

Whenever you visit or interact with Audi’s website or other online platforms (‘Platforms’), we, as well as third-party service providers and/or advertisers, may use a variety of technologies that automatically or passively record information about how the Platform is accessed and used (‘Usage Information’). Usage Information may include your IP address or other unique identifier for the device used to access a Platform (‘Device Identifier’), browser type, device type (i.e. computer, mobile phone, tablet or other device), operation system, application version, date and time of visit, pages viewed, preceding page views and your use of features or applications on the Platform such as interactions with connections or groups.

Usage Information helps us keep our Platforms relevant to users and allows us to tailor content to a user’s interests. Usage Information generally consists of non-identifiable, aggregated data, but if we associate it with you as a specific and identifiable person, we will treat it as personal information.

We may use Device Identifiers to help us administer Platforms, diagnose problems with our servers, analyse trends, observe Platform usage and activity overtime, help identify you and your shopping cart, and gather broad demographic information for aggregate use.

Cookies: We or our external service providers may collect cookies from you (data files placed on a Device when it is used to visit a Platform) for security purposes, to facilitate site navigation and personalise your experience while visiting our Platforms (such as allowing us to select which ads or offers are most likely to appeal to you, based on your interests, preferences, location or demographic information). We may also use Cookies to optimise web functionality by tracking your progress through our Platforms, for example, using our car configuration tool.

To learn how you may manage cookies, or delete cookies that have already been installed, please refer to your browser’s help menu or instructions. If you disable or opt out of receiving cookies, some features and functions on our Platforms may not work properly. In addition, the offers we provide may not be as relevant to you or tailored to your interests. You can also manage your preferences in your myAudi portal.

Remarketing: We use search engines and social media to advertise our products and services online. Third party vendors, Google, Facebook, YouTube and Instagram use cookies to display relevant ads based on your past visits to our Platforms. Remarketing allows us to tailor our marketing to better suit your needs and display ads that are relevant to you. Any data collected will be used in accordance with this Privacy Policy, or the privacy policy of other remarketing services that we may use.

You can control your ad privacy settings by visiting myaccount.google.com/u/0/privacy?pli=1#ads

This website (and other materials we provide to you) may contain links to third party websites. The operators of those websites may have privacy policies and practices which differ from our own. We not responsible for the content of any third party website or the privacy practices of any third party.

Audi collects personal information in a variety of ways, including:

• when you interact with us in person or by telephone, by electronic messages (including email and SMS) or other forms of communication;
• via our website (for example, when you request information);
• when you use data-collecting devices, products or systems such as Audi Connect;
• when you purchase a vehicle or have your vehicle repaired;
• when you make enquiries with us;
• from our related body corporates and group companies (see section titled ‘Related Entities’);
• from your agents or representatives who act on your behalf;
• from competition entry forms, surveys or at our promotional activities or sponsored events;
• from third parties we contract to collect and/or manage data on our behalf;
• from third parties who you have asked or permitted to provide your personal information (including those parties from whom you purchase goods and services and from recruiters and your referees);
• from marketing organisations; and,
• from law enforcement, dispute resolution, statutory and regulatory bodies.

Please note that calls to our customer service team will be recorded for training and quality assurance purposes.

Your personal information may be used in order to:

• provide our products and services and those of our Related Entities;
• market our products and services and those of our Related Entities (whether directly or through our Related Entities, such as search engines or social media);
• provide customer assistance and support such as vehicle service reminders, service campaigns, roadside assistance, vehicle care plans and assisting with warranty claims;
• conduct events and administer competitions;
• improve your customer experience and our marketing, including through data analytics, product planning, product development and research;
• comply with our legal obligations (i.e. in the event of a Vehicle Safety Recall), assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal;
• monitor our performance and to help us manage our services;
• identify and contact individuals who do business with us;
• train our employees, agents contractors and representatives;
• conduct customer and market research and analytics to improve the quality of our products and services;
• assess and process employment applications and manage employment issues;
• handle complaints and disputes; and
• detect, investigate and prevent fraudulent activity.

Audi (including our agents and contractors if any are acting on our behalf) may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may include joint promotions with other promotion partners, and may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

Your consent to receive direct marketing communications from Audi in the above ways will be collected explicitly, or other inferred if you do not opt out when you are offered the opportunity to do so, and will remain current on an ongoing basis unless and until you advise otherwise. If you do not want to receive such offers from us or do not want us to disclose your personal information for marketing purposes, you can opt out at any time by contacting us using our contact details provided below or by utilising the ‘unsubscribe’ function in the electronic communications. In some circumstances we may need to contact you to obtain additional information, verify your identity or to clarify your request, in order to action it.

If the law requires us to provide you with information about our products or services (for example, product recalls), we will provide that information even if you have elected not to receive information about our products and services generally.

We may disclose your personal information to organisations outside of Audi. These organisations may include:

• outsourced service providers who manage services we provide to you including:
• • roadside assistance; - customer research;
  • third party data processors;
  • financial services and insurance;
  • mailing systems and direct marketing; and
  • market research;
• government, regulatory and law enforcement authorities and organisations, as required or authorised by law;
• our Related Entities (see section titled ‘Related Entities’);
• the agent(s) of any of those Related Entities referred to above;
• your employer (where applicable) and
• our advisors (including legal and accounting advisors).

Those entities are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them. We may also disclose personal information where you consent to us doing so. That consent may be written, verbal or implied from your conduct.

Where you have applied for finance with Audi Financial Services ( ‘AFS’ a division of Volkswagen Financial Services Australia Pty Ltd) or if you have otherwise provided consent, your personal information will be shared with AFS so that AFS can contact you and manage its relationship with you, including to prepare your finance contract, download invoices that AFS will pay on your behalf and for associated administrative purposes. Although AFS and Audi are Related Entities, AFS will handle your personal information in accordance with its own privacy policy.

Details of outstanding service campaigns and recalls may be made available to subsequent owners (if any) and/or prospects. We do not disclose your personal information to subsequent owners of your vehicle.

We may collect and disclose your information for the purposes described in this Privacy Policy to our Related Entities including Volkswagen Group Australia Pty Ltd trading as Audi Australia (‘Audi Australia’) Audi Aktiengesellschaft (‘Audi AG’) and AFS. We may use, analyse, combine and evaluate this information so that we can deliver the most appropriate customer experience to you by tailoring and making relevant our services and communications, including by making predictions about your current or future needs or interests (for example, when you might be ready to change your vehicle and the models you may be interested in).

Our Related Entities and some of our service providers (including information technology service providers) may be located overseas and, as a result, personal information collected and held by us may be transferred overseas. The countries in which these recipients may be located will vary from time to time, but may include Germany, Luxembourg, India, Singapore, New Zealand, Spain, Czech Republic, the Philippines, United Kingdom and the United States of America.

We may hold your personal information in a number of ways, including:

• in our computer systems or databases, which may involve storing data on storage or computer systems provided by third party suppliers;
• in paper records; and/or
• in telephone recordings.

Where the information has been collected from our or your agent, or our service providers, they may also hold copies of your personal information.

We may combine personal information we receive about you with other information we hold about you.

We will store your personal information in a secure environment. It is protected by a combination of physical and technological measures. We take all reasonable steps to carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration or destruction. If you want more information about the way we manage the information we hold, please contact us as we would be happy to provide you with further information on our processes. Our contact details can be found at the end of this document.

We take reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. We recommend that you:

• let us know if there are any errors in your personal information; and
• keep us up to date with changes to your personal information such as your name and address.

From time to time, we may ask you if your information is still accurate and up to date. If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

You have a right to access and correct your personal information, subject to some exceptions allowed by law. If you would like to access and request the correction of information we hold about you, you can do so by contacting us in any of the ways set out at the bottom of this Privacy Policy. You may be required to put your request in writing for security reasons and, in some circumstances, we may need to charge a fee to recover the reasonable costs incurred in responding to your access request. This charge is only designed to help us reasonably recover the costs associated with providing you with access and does not apply to the making of the request. Before we act on a request, we will provide an estimate of the access fee and ask you to agree to it in writing before proceeding with your privacy access request.

We manage access and correction requests in accordance with the Privacy Act (as amended from time to time). Your access or correction request may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access or correction request, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. If we refuse your correction request, we will include a statement with your personal information about the requested correction, if you ask us to do so. You may make a complaint about a refusal to the Office of the Australian Information Commissioner.

 

If you believe that your privacy has been compromised, or if you feel that we have breached privacy laws, you are entitled to make a complaint. Complaints can be made by contacting us using our contact details in the ‘How to Contact Us’ section of this Privacy Policy.

You will need to provide us with details of your complaint and any supporting evidence and/or information. You will receive an acknowledgement from us no later than 7 business days after receipt of your written complaint.

We will investigate your compliant in accordance with our internal complaints resolution process and determine the steps (if any) that we will undertake to resolve your complaint. We will contact you if we require any additional information from you. You will be sent the final decision in writing no later than 20 business days after you contact us, if we have all the necessary information to make that decision. When this is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

If you disagree with our decision, you may refer your complaint to the Office of the Australian Information Commissioner by visiting www.oaic.gov.au , calling 1300 363 992 or emailing enquiries@oaic.gov.au 

If you wish to notify us of your new contact details, update your personal information, opt out of direct marketing, make a complaint about a breach of privacy, wish to access your personal information that we hold or have any questions in relation to the accuracy of your information or privacy, please contact our Privacy Officer by:

 

• Telephone:
  (02) 8318 0711


• Email:
  Visit privacy@audicentresydney.com.au


• Mail:
  Attention: Privacy Officer
  Audi Australia Retail Operations
  Audi Centre Sydney
  895 South Dowling Street, Zetland, NSW, 2017

Please include the identification number of your vehicle (VIN) in all correspondence. This number is 17 characters long and can normally be found on your registration documents.

Our parent company is the German-based Audi AG, a company registered in Germany with the district court of Ingolstadt under HRB 1 and having its registered office at Auto-Union-Strasse 1, 85057 Ingolstadt, Germany.

myAudi – Audi Connect Plus and Audi Connect Plug and Play Services

The use of personalised Audi Connect Plus services and the Audi Connect Plug and Play services requires your registration in the myAudi portal, myAudi App or Audi Connect Plug and Play App by creating a myAudiID (myAudi Account). If you have created a myAudi Account certain data is transferred by your vehicle to the IT system of Audi AG. Comprehensive privacy notices are provided by Audi AG as set out below:

• myAudi Privacy Policy available at www.my.audi.com by navigating to Legal > Privacy
• Audi AG Audi Connect Plug and Play Privacy available at Visit www.audi.com/en/privacy-audi-connect.html

Vehicle purchase

If you purchase an Audi vehicle, Audi AG may deal with your personal information in the ways set out in the GDPR Data Protection Notice for Vehicle Purchase notice in Documents below.

Vehicle Service Procedure

If you service an Audi vehicle, Audi AG may deal with your personal information in the ways set out in the GDPR Data Protection Notice Vehicle Service Procedure in Documents below.

• GDPR Data Protection Notice for Vehicle Purchase
• GDPR Data Protection Notice Vehicle Service Procedure

This Privacy Policy may be amended at any time. Reasonable notice of any material changes will be provided before the changes take effect. You should check this page regularly for changes.

This Privacy Policy was last updated on 12 August 2024.