Our Whistleblower System

The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation, an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended. Information about the status* and the outcome of the procedure will be given to you without undue delay.

Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office - as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.

*The processing time varies depending on the subject of the procedure.

Find more information on the procedural principles of the Volkswagen Group Complaints Procedure here.

If you have any questions or inquiries regarding your new or used vehicle | feedback or complaints about services provided by Audi, please contact our Customer Care Contact via email customerassistance@audi-info.com.au. We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.

The Whistleblower System offers various channels to report potential employee misconduct that allow a swift review and reaction by our company if necessary.

24/7 Hotline
You can make a report at 365 days, 24 hours, using the international toll-free number: +0011 800 444 46300.

local telephone provider does not support the toll-free service, you can call the following chargeable number: +0011 49 5361 946300

*Depending on the country you are calling from it is possible that the international toll-free hotline is not available since some telephone network providers do not support the service. If so, please use the offered chargeable number or your country specific number.

You have the option of using a web-based communication platform BKMS to contact the Investigation Office in many languages. This system is confidential and technically secured.

Even if your preferred language is not offered in the reporting channel, you can use any language to submit your report. You can also contact the Investigation Office in any language via e-mail or mail.

The Volkswagen Group has appointed external lawyers to act as Ombudspersons. They advise on the Whistleblower System or ensure that reports from whistleblowers are forwarded anonymously to the Investigation Office if desired.

If you want to get in contact with the Ombudsperson you can find their contact details here: www.ombudsmen-of-volkswagen.com

You can get in contact with the Central Investigation Office of the Volkswagen Group via e-mail: io@volkswagen.de

Postal address:

Central Investigation Office
Box 1717
38436 Wolfsburg Germany In person:

Please make an appointment in advance writing an e-mail to: io@volkswagen.de

Questions or suggestions for improvement concerning the Whistleblower System can also be addressed to the Investigation Office.

If you have been interviewed in terms of an investigation, you have the possibility to give feedback to the Ombudsperson as an independent body.

Furthermore, our local Compliance Officer/responsible function can also be addressed in all matters of the Whistleblower System via: compliance@volkswagen.com.au